FAQ / Troubleshooting: Frequently Asked Questions: We encourage our customers to view the FAQ sheets for their product before contacting support. These FAQ sheets will most likely have the answer you are looking for. Some are very common and easily resolved here. More...   User Guides / Step by Step: If you do not have or misplaced your user guide you may download or view it here. If you need some step by step instructions on reloading your system or configuring your system, you will find it here.. More...   Drivers: Drivers are important for system stability. The drivers found here are verified and working. These drivers are also updated when problems arise with older version and newer software. Be sure to keep up to date on Drivers for complete system stability. More...   Contact Wintek Tech Support: If you have attempted the above FAQ, Driver, and Step by Step Guides and still are unsuccessful with your PC and need to speak with a technical support specialist, you may contact us anytime but before you do, please have your serial number ready or provide in the email. Click for contact information.   Contact Manufacturers:   Here you will find the website addresses along with the support contacts for every component manufacture we use in our systems. More...   RMA: Return Merchandise Authorization: Before sending any system or component back to our facility, you must request an RMA # prior to shipment. To do this you will need to contact our tech support team first. Be sure to have your serial number handy before calling. 201-559-1000 Option 6 More...