WINTEK
TERMS OF SALES & WARRANTY/RMA RETURN
POLICY
RMA Form |
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(A) PAYMENT |
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Terms are cash or account sales. Unless
otherwise indicated in writing, invoice
becomes past due the day after the terms
stated on the invoice and a FINANCE
CHARGE will be due on the balance at the
rate of 1-1/2% per month which is an
ANNUAL PERCENTAGE RATE of 18% unless the
prime rate exceeds 18% per annum, at
which time the prime rate will be the
finance charge. Customer agrees to pay
such attorney's fees and costs as are
actually incurred for the collection of
this amount whether or not suit is
instituted. |
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(B) GENERAL RMA
TERM AND CONDITIONS |
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Wintek Computer offers 30days (CPU,
DRAM, MEMORY) to 12 months limited
warranty for component purchases and
3-year limited warranty for systems from
the date stated on the original invoice.
The warranty will not apply to those
products are damaged due to misuse,
abuse negligence or modification by any
party other than Wintek Computer. This
warranty is non-transferable. |
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(C) DOA RETURN
POLICY |
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Products found to be defective and are
returned within 15 days of original
invoice will be considered DOA, and are
subject to exchange or replacement
within two weeks of return receipt.
Return Merchandise Authorization (RMA)
is required for all returns. Our
certified Technicians will test all DOA
returns. If they are found to be
non-defective, we will return them to
customer. |
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(D) Credit
Policy |
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All returns and credits are subject
to final approval, and upon meeting the
following criteria: |
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RMA number must be obtained prior to
return |
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Merchandise must be returned within 30
days of original invoice, unless
otherwise noted. |
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Restocking fees for non-defective
returns may be assessed. No cash
refunds. |
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(E) Return
Merchandise Policy |
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Cross shipments are not available. All
returns require prior authorization and
RMA number. |
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All returns without authorization
numbers will be refused. |
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RMA requests may be submitted online or
via fax. |
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RMA forms must be filled out completely;
including invoice numbers, serial
numbers (where applicable), and customer
information. |
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Once verified, RMA numbers will be
issued via fax or email. |
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Items must be returned in the original
box with all materials and
documentation. |
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A copy of the invoice and problem
description should be included to
facilitate processing. |
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RMA numbers are valid for 30 days from
the date of issue. |
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Wintek
Agreement of sale RMA |
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AGREEMENT OF SALE AND WARRANTY
PROVISIONS |
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This Agreement contains the terms and
conditions that apply to the purchase of
merchandize and services offered on
system(s) configured and sold by Wintek
Computer and describes your rights and
obligations. |
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The use of this site is governed by this
agreement and by using this website you
indicate that you are in agreement with
and intended to be bound by the Terms
and Conditions set forth herein.
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Wintek Computer will make every effort
to be accurate however, errors do occur.
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Wintek Computer is not liable for
inaccurate, incomplete or unreliable
information that may appear on the
website. Advertisement may contain
errors and omissions of product
description, pictorial representation,
pricing and availability. These will be
corrected as soon as it comes to Wintek
Computer's notice without compensation
and prior notice. |
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Wintek Computer reserves the right to
cancel any order in event of an error or
omission in the description or pricing
information or pictorial representation,
without compensation or prior notice.
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This Agreement super-cedes any
undertaking verbal, written or otherwise
between Wintek Computer's representative
and any customer or prospective
customer. |
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PAYMENT |
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We accept Credit Card, Money Order and
Cashier's Check |
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Money Order and Cashier's Check must be
cleared before the system is shipped.
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Orders paid for with Money Order or
Cashier's Check are usually kept open
for five working days. |
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We do not accept personal checks
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We do not accept international credit
cards. |
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Credit card information must be
verifiable with the issuing bank.
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If the billing and shipping address are
different, the Credit/Debit card issuing
bank must be notified and asked to make
a notation on the account of the
intended ship to address. |
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Any delay in verifying your information
will result in delay in processing your
order. |
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Shipping to the billing address will
reduce this type of delay. |
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SHIPPING |
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Shipping charges whether initial or
subsequent are NOT REFUNDABLE.
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We do not ship to any P.O Boxes, APO/AFO
and outside of the continental United
States, Alaska, and Hawaii or third
party address. |
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The shipping and billing address must
be the same. If not, the purchaser
must inform the credit/debit card
issuing company instructing that a
notation be made of the different 'ship
to' address on the account prior to
placing the order. |
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Wintek
Computer
will not be responsible or liable for
the loss of or damage to any package(s)
left at the Purchaser's premises by the
carrier. |
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The purchaser is responsible for paying
any freight charges incurred by refused
shipment(s), unclaimed goods and
undeliverable packages. |
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Wintek
Computer
will make every effort to deliver on
time. However, we shall not be held
liable or responsible for delay or lost
shipments. |
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Systems are usually shipped within five
business days. |
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If component forming part of a system
configuration is out of stock,
discontinued or otherwise become
unavailable, the purchaser will be
informed, in a timely manner, of any
intended substitution. A response to the
notification is required within forty
eight hours failure to which the order
will be automatically cancelled.
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CONTACT INFORMATION |
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The Purchaser must provide an active
email address & A day time telephone
number at which contact can be made if
further assistance is needed to expedite
the processing of the order.
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STANDARD WARRANTY |
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Warranty is available only to the
original purchaser. |
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Wintek
Computer
desktop computers are backed by a
three-years carry in parts and lifetime
labor warranty unless otherwise
specified and agreed to by the
purchaser. |
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Notebook computers are sold with a one
year carry in parts and labor warranty.
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The warranty period begins from the date
the item is shipped from our warehouse.
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30
DAYS MONEY BACK GUARANTEE (for Online
Orders Only ) |
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The system may be returned within 30
days for a refund less 15% restocking
fee (excluding any shipping charges).
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The 30 day period begins to run from the
day the merchandize is shipped and
include Saturdays, Sundays and holidays.
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Any system returned under the money back
provision must be returned 100% complete
in the original shipping package without
physical damage with all accessories,
manuals, documents, driver disk,
recovery disk, any other disk or
diskette or documentation sold with the
system and in a re-saleable condition.
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Systems returned physically damaged will
be refused by
Wintek
Computer
or returned to the shipper freight
collect. |
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Systems returned incomplete under this
provision will be returned to the
customer freight collect or at
Wintek
Computer's
discretion a fee will be deducted from
the amount to be refunded for the
missing item(s). |
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No refund on software if not returned in
the original condition and package in
which it was shipped without scratches
or any mutilation whatever. |
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WARRANTY VOID IF |
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The bar code / tamper sticker is removed
partially or completely, removed and
replaced or repositioned, torn or
mutilated or tampered with in any way.
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The system returned is abused,
mishandled, modified, or altered in
anyway. |
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The original system specification and
configuration is altered in any way
without written approval from
Wintek
Computer.
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System returned is physically
damaged. |
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The system returned is insufficiently or
improperly packaged
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TECHNICAL SUPPORT |
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We offer life time technical support
over the phone from 10:00am to 5:00pm
EST Monday to Friday except on holidays.
Our skilled and knowledgeable
technicians may be reached at (212)
576-1536 or by emailing
tech@wintek-intl.com |
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RETURN
MERCHANDIZE AUTHORIZATION (RMA) |
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RMA number will not be issued without
Wintek Computer
Technical Department recommendation
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RMA number is issued after our
technician(s) have determined that it is
necessary to return the system for
repairs. |
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Please call 1-212-576-1536 to speak with
one of our technicians. You must provide
your invoice number, serial number of
the system and the date of purchase
before technical support commences.
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After diagnosis the RMA Department will,
if necessary, issue a RMA number with
the necessary instructions via email.
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System cannot be returned without RMA
number. |
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RMA number is valid for 14 days
including the day of issue |
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Customer is responsible for the return
shipping charges. |
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If the defect is as a consequence of
hardware failure
Wintek
Computer
will absorb the shipping charge to
return the merchandize to the customer.
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All repaired merchandise is returned by
Fedex Saver. |
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RMA turn around time is less than seven
business days |
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SOFTWARE CONFLICT |
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To resolve issues arising from software
conflicts a technical fee of $65.00 per
hour will be charged to the relevant
account before the system is returned to
the customer. |
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If the problem is software related the
customer must pay two way shipping to
and from
Wintek
Computer
in addition to the hourly fee.
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DATA
LOSS |
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The customer is responsible for backing
up all data before the system is sent in
for repairs. |
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Wintek
Computer
will not be responsible or liable for
data loss due to repair or as a
consequence of any action on our part. |
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CONSEQUENTIAL DAMAGE |
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We are not responsible or liable for
any damage to any
software,equipment,accessories,
components, or any other device(s)
attached to or used in conjunction with
any system sold or replaced by us.
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Wintek
Computer,
its affiliates or susidiaries or their
respective directors, employees,
representatives or agents shall not be
liable for any damages be it special,
incidental, consequential, punitive,
indirect or otherwise, including but not
limited to loss of data, use, profits
however caused whether through breach of
contract, negligence, or otherwise, and
whether Wintek Computer was advised of
the likelyhood of such damages or not.
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